and Collected Essays site 
is a compilation of the seminal works by Dr. Fernando Flores during his tenure as CEO and President of Logonet Inc., an educational and coaching organization, and Business Design Associates, the pioneer management consulting firm in implementing large scale innovation processes and programs
The book is a response to the requests from many former students and clients over the years for the “papers” with Flores’ distinct framework for building teams, leaders, and organizations.
Maria Flores Letelier selected, edited, and compiled from various documents, some of which had been in the public domain and many which remained private (from speeches, talks, internal training documents, and papers that had been prepared for students and clients), starting with “Conversations For Action, the conversation structure framework, aka “the loop” or “basic action workflow”, that has been cited in hundreds of websites and thousands of publications.
She included different versions of this essay, bringing out a central theme in each. The book is organized in three parts: Basic Elements, Building Commitment, and The Other Side of Speaking.
Chapters page
Part 1: The Basic Elements
Chapter 1: Conversations for Action
Chapter 2: Effective Coordination through Conversations for Action
Chapter 3: Conversations for Action and Workflow
Chapter 4: Conversations for Possibilities
Chapter 5: Assessments and Assertions
Part 2: Building Commitment
Chapter 6: Characterizations and Conversations for Moving Forward
Chapter 7: Managing Moods
Chapter 8: On Trust
Chapter 9: Building and Leading Teams: Producing Conversations For Managing Commitments
Part 3: The Other Side of Speaking
Chapter10: Understanding Concerns behind Requests
Chapter 11: Recurrent Domains of Human Concerns
Chapter 12: On Listening