Collecting a few presentations we've given around learning from incidents.
YOUTUBE QeCjom93TKE Incident Learning — Third Era of Computing
See Feedback loop in above video at this point 
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Incident Learning—Third Era—2020-12 Screencast
Resilience Engineering Team—Vision to Action
2020-11 DevOps Boulder—Incidents and Chaos Engineering—Experience Report
Chaos and Lightning — New Relic Lightning Talks Spring 2020
More Agile than Agile—Poster session at New Relic's 2019 Product Offsite
Incident is Roadmap—New Relic Reliability Unconf Fall 2018 & DevOps Boulder Spring 2019